Last Updated: August 2026
Customer satisfaction is extremely important to us. We understand that sometimes issues may occur, and we want our return process to be simple and fair.
Customers may request a return or replacement under the following circumstances:
If your product arrives damaged, defective, or unusable, please contact us within:
7 days of delivery
We may request:
Once approved, we will provide a replacement or refund solution.
If we send the wrong product, flavour, quantity, or item, we will correct the issue at no additional cost to you.
If an item is missing from your package, please notify us within 7 days, and we will investigate and resolve the issue.
Because vape products are consumable items and cannot be resold once opened, we generally cannot accept returns of used or opened products.
However, we review each situation individually and may provide:
depending on the circumstances.
Approved refunds will be processed within:
3–7 business days
after approval.
Refunds will be issued to the original payment method whenever possible.
Please note that banks and payment providers may require additional processing time.
If a device fails due to a manufacturing defect, customers should contact us immediately.
We may offer:
depending on the product and situation.
Customer satisfaction is our priority, and we aim to provide a fair resolution.